Shipping & Returns & Casting

Free Shipping New Zealand wide

Free shipping on all items New Zealand wide via tracked courier.  This usually takes about 2 business days for urban areas and around 5 business days for rural areas.

Your order will be sent via tracked courier and a signature will be required.

You can track your order using your unique customer code at

Shipping Outside of New Zealand

We use New Zealand post and send your item via a tracked system.  Please allow 10+ business days for your package to arrive.

  • Australia and International Please check shipping availability to your country from New Zealand and email for a quote before ordering.

Please note that International orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information. Coveted Jewellery will not be liable for any import or custom taxes that may apply to your order.

In instances where impression kits are to be delivered overseas, the purchaser is responsible for the cost of returning the wax impression to be cast by us and also responsible for the cost of having the finished piece returned to them. 

Any return courier labels included in our Coveted Impression Kits for the return of waxes to be cast, expire six months after purchase.  These labels may not cover the cost of return shipping from a rural address within New Zealand – if you live rurally please check with your postal service before sending.  Return labels included in the Coveted Impression Kits are for New Zealand domestic use only.

Our jewellery is handmade to order in our Wellington workshop unless specified as ‘Ready to Ship’.

Made to order items can take 6 to 8 weeks depending on our supply chain and the handmade nature of our product.. Ready to Ship items will be dispatched within 3 business days. If you need an item sooner or by a specific date, please contact us at and we will try our best to accommodate you.

Conditions of return
Coveted Jewellery that is ‘Ready to Ship (excludes handmade to order) may be returned for an exchange or credit note within 10 days of receiving the item. The item must be returned in unworn condition with the original packaging at the expense of the customer.  Exchange requests are subject to item availability and at the discretion of Coveted Jewellery. Credit notes will be valid for 6 months from issue date.
Under the New Zealand Consumer Guarantees Act we will endeavour to remedy manufacturing faults with a replacement or a credit note.
As most of our jewellery is handmade to order according to customer specifications, we do not offer refunds for change of mind.  Please consider this prior to placing your order. Do not hesitate to contact us with any questions you might have about the product prior to purchasing it.  
Shipping costs and custom duties will not be refunded or credited.
We will repair manufacturing faults at no cost within 6 months of the purchase date, however it is our policy that you return the piece for inspection before we agree to the repair. We reserve the right to not repair, or to add a cost to any goods returned after the aforementioned 6 month period. Manufacturing faults do not include; broken chain, chipped or scratched surfaces, general wear and tear including rings that have been bent out of shape, chains that have had force applied, oxidised or on which the plating is fading. Coveted Jewellery is made by hand, each piece is individual and therefore slight alterations from the images shown on the website may occur.
If you have ordered the incorrect size, we offer a resizing service for a nominal fee.
We advise you to measure the length you would like before ordering a necklace. The best way to do this is to put a piece of string around your neck and measure the length you like. 
Sale items cannot be returned.  Please choose carefully.

If you wish to change or cancel an order, you must contact us at within 24 hours of placing your order or registering your impression online. Orders can not be cancelled after production has begun. 

The advertised price for pre-purchased necklaces are valid for 6 months after the original purchase date.   This means Coveted customers must return their waxes for casting within 6 months of purchase in order for Coveted to honour the pre-purchase price.  

Six months after the initial purchase (if your wax impressions are still not returned) Coveted Limited reserves the right to charge you the balance between the original advertised price at the time of purchase and the new price (at the time of casting) to cover the increased cost of production.

At Coveted our product prices align with the international daily spot prices of pure gold and silver. Over time these prices generally increase in value steadily.  This is out of our control as we are subjected to fluctuations in the market.

How do you wear your impression?
Share your creation using #covetedimpressions and tag us